# Principles

Wirmax's seven principles guide every job, from a small maintenance call to a large contract. They describe what our customers can expect from us.

## The Wirmax principles

**Building services, done better, shows in what we do.** Wirmax has seven principles that guide our work on every job, from a small maintenance call to a large contract.

**Wirmax principle 1.**

## What we agree, we keep.

When we agree on a price, a schedule, the scope of the work or when we will be in touch, **we stick to it.**

If something changes, we tell you before you need to ask. Because a promise does not stop being a promise when the plan changes.

**Wirmax principle 2.**

## You know where things stand.

**Customers should not have to guess, wait or chase us up.**

We keep you up to date on how the work is progressing and document the work we do carefully. Digital operations management keeps information flowing and leaves a record of what has been done.

Openness makes building services remarkably easier.

**Wirmax principle 3.**

## The responsibility stays with us.

**When we take something on, we also take responsibility for it.**

We don't pass the ball on and assume someone else will catch it. When needed, we bring the right experts together on the same issue, but the customer does not have to act as project manager on our behalf.

**Wirmax principle 4.**

## We fix the cause, not just the symptom.

**A fault can be fixed. Even better is understanding why it happened.**

That is why we don't settle for just putting out fires. We use technical expertise, data, automation and experience to find the causes of problems and stop them from recurring.

We always also ask: what can we do so that this never needs fixing again?

**Wirmax principle 5.**

## Done properly, first time.

**We do building services the way they should be done.**

The quality of the work must be such that you can put your own name and the Wirmax stamp to it. If something cannot be put right in one go, we say so directly and explain what is needed next.

Quality does not come from never having surprises. It comes from how they are handled.

**Wirmax principle 6.**

## We work with the customer, not around them.

**A good technical solution is not good if it doesn't work in the customer's everyday life.**

That is why we listen, ask and fit our work to the needs of the property, the business and the users. Wirmax has expertise across the different areas of building services, but the best solution only emerges when technical expertise meets the customer's real need.

Partnership starts with understanding.

**Wirmax principle 7.**

## One step ahead.

**We have a saying: one step ahead of problems. It's the only good place to look at them from.**

It means anticipation, monitoring and continuous improvement. We use data, automation and digital solutions so that issues can be tackled, ideally before they ever become problems.

Because in building services, the best surprise is often the one that never happened.

## Building services, done better. That is a promise.

**For us, better is not a word in an advert. It is the way we do our work.**

These seven principles describe what our customers can expect from us and what we expect of ourselves.

## Our customers' experiences

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