Order and delivery terms – Wirmax Oy Maintenance and Installation Services

General

These terms apply to all maintenance and installation services provided by Wirmax Oy (Business ID: 2796977-8), regardless of the ordering channel (online store, phone, email, or any other agreed method). Services are offered to both consumer and business customers in Finland. Prices include VAT unless otherwise stated. We reserve the right to amend prices and terms without prior notice.

Contact Information:

Wirmax Oy
Mannerheimintie 103 B, 00280 Helsinki
Phone: 09 428 274 70
info@wirmax.fi

Ordering

Orders via Online Store

Services ordered through the online store are added to the shopping cart, after which the order is confirmed and paid for at checkout. An order confirmation will be sent by email. Placing an order via the online store requires that the customer has read and accepted the current order and delivery terms.

Other Ordering Channels (Phone, Email, etc.)

Orders placed by phone, email, or any other manual method will be confirmed to the customer in writing (e.g., by email) and are subject to these general terms. Placing an order in any form will be considered acceptance of these terms.

Services and Pricing

Service contents and prices are defined case-by-case in a quotation, in the online store, or according to the current price list. All prices include VAT, and the VAT breakdown will be shown in the order confirmation or invoice.

If the customer orders a specific number of working hours (e.g., 2 hours of installation work), but the work cannot be completed within the ordered time due to the scope of work, site conditions, or any other reason, additional hours and any extra visits will be invoiced according to Wirmax’s current price list.

Any additional work will be agreed upon with the customer before proceeding if the original estimate is significantly exceeded.

Payment Methods

Invoicing

Unless otherwise agreed, the customer will be invoiced after the service has been provided. The invoice is due on the specified due date. Unpaid invoices may result in collection measures or termination of the contract (see below).

Service Delivery and Scheduling

Services will be carried out at a time agreed upon with the customer. We will contact the customer as soon as possible after receiving the order, usually within one business day. The customer may request a preferred service time, but the schedule will always be confirmed on a case-by-case basis.

Right of Cancellation

The customer has the right to cancel the order within 14 days of placing it, provided that the service or its preparation has not yet begun.

If the service is started before the expiry of the 14-day cancellation period with the customer’s consent, the right of cancellation lapses. In such cases, the customer will be charged for the work performed and for any materials already delivered.

Cancellations must be made in writing to info@wirmax.fi. Any refund will be issued using the same payment method used for the original payment.

Retention of Title and Termination of Contract

Wirmax Oy retains ownership of all delivered materials and the results of the work until full payment has been received.

If the customer fails to make payment, Wirmax Oy reserves the right to unilaterally terminate the contract. In such cases, the customer is liable for all work already performed and for any materials already delivered.